Ordering

All purchases are handmade to order and take 7-10 days for delivery.

Within the UK, all orders are sent using Royal Mail’s 1st Class delivery service.

Packaging Vanessa Plana – Handmade Silver Jewellery

International orders may take up to a week in transit, and up to 10 days for delivery (although they could be stuck in customs for longer). Our shipping and handling charges are as follows:

FREE UK delivery
International – £5

All Vanessa Plana pieces come beautifully gift wrapped. We are very happy to add a handwritten gift message for you and send it directly to a gift recipient. All free, of course.

Returns and exchanges

Personalised products are made to order and are therefore non-refundable and non-exchangeable. We will however, exchange parts of your order such as chains or cords if these are not the right length or colour.

Any non-personalised products that have not met your expectations and wish to return should be sent back in its original packaging and condition within 28 days of receiving it. Send your returns via a ‘Signed For’ service or retain your proof of postage (otherwise we won’t be able to help you) to:

Vanessa Plana
40 Summerside Place
Edinburgh
EH6 4NY UK

Upon the receipt of your item we will refund you via Paypal. Paypal will then inform you that the refund has been made. This can take up to 7 days. Returns postage is not refunded. We offer a 6 month warranty on all products. The warranty does not cover breakage due to incorrect use, wear and tear or third party repairs.