Personalised products are made to order and are therefore non-refundable and non-exchangeable. We will however, exchange parts of your order such as chains or cords if these are not the right length or colour.
Any non-personalised products that have not met your expectations and wish to return should be sent back in its original packaging and condition within 28 days of receiving it. Send your returns via a ‘Signed For’ service or retain your proof of postage (otherwise we won’t be able to help you) to:
Vanessa Plana, Woonsocket, Venlake, Uplyme, Lyme Regis DT7 3SE, United Kingdom
Upon the receipt of your item we will refund you via Paypal. Paypal will then inform you that the refund has been made. This can take up to 7 days. Returns postage is not refunded. We offer a 1 year warranty on all products. The warranty does not cover breakage due to incorrect use, wear and tear or third party repairs.